Below is some helpful information for shoppers to know about shopping at Balducci's.
Prepaid orders
These orders will have a “Prepaid” label on the offer card. However, unlike other Prepaid orders, these will require payment at checkout via a QR code, and there is no audit process.
When shoppers get to checkout, the app will prompt them to have the cashier scan the QR code for payment or use the handheld scanner at self-checkout. The QR code will also automatically apply tax exemption and loyalty rewards. If the QR code does not load or fails, shoppers will be prompted to use their virtual or physical Shipt card to pay for the order.
Shoppers will then be prompted to take a photo of the in-store receipt, and should not pass this along to the customer. Customers will receive a digital copy of their receipt as soon as the order is marked as delivered.
The app will walk you step-by-step through the process, but if you have any questions or issues, contact Shipt Support for assistance.
Do shoppers ask for tax exemption?
No, Balduccis's orders are not tax-exempt.
Can shoppers use self-checkout at Balducci's?
No, Balducci's would like shoppers to use a checkout lane with a store attendant.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, gift cards, lottery tickets, toll passes, gas passes, propane, nicotine products, or dry ice from Balducci's. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Should a rewards card be used at checkout?
Yes. Shoppers can enter the loyalty number displayed in the app at the register when checking out. This will either be the member's personal loyalty number or Shipt's loyalty number, 333-333-3333.
Be aware that Balducci's prohibits shoppers from using their personal loyalty number at checkout and may monitor usage. If the retailer notices that a shopper has used their personal loyalty number and not Shipt's, any accumulated points from Shipt orders may be removed, and the shopper may no longer have the ability to accrue personal points in the future.
Will items need to be bagged at checkout?
Yes, shoppers will be responsible for bagging items at checkout. Tips on bagging can be found here!
Can shoppers return items to Balducci's?
Balducci's cannot accept returns after shoppers leave the store. Therefore, you should process orders before leaving Balducci's to ensure you will be able to return items if necessary.*
*Note: If the member’s card is declined while you are still in-store, you may return non-perishables only.
What if a member has an issue with their order from Balducci's?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!